StepForce help

How can we help?

For the fastest answer, include your device model, iOS version and a short description of what happened.

Steps are not updating

Open iOS Settings, choose Privacy & Security, then Health and confirm that StepForce can read your activity data. Reopen StepForce after changing permission.

Apple Watch is not syncing

Confirm that Bluetooth and Wi-Fi are enabled, the watch is paired and StepForce is installed on both devices. Open StepForce on the iPhone and watch once to refresh the connection.

Restore a subscription

Open StepForce Settings and use Restore Purchases. Make sure the device is signed into the same Apple Account used for the original purchase.

Report an inappropriate ad

Use the AdChoices or ad information control shown on the banner when available. You can also email ykpumt@icloud.com with the approximate time, your country or region and a screenshot that does not contain Health data. Tell us if the ad was inappropriate or unsuitable for the app's age rating.

Contact support

Email ykpumt@icloud.com or send a direct message through the StepForce support profile. Do not include Health records, payment details or other sensitive information.